Banca Cambiano 1884: smoother communications with Cisco

In recent years, growth through the acquisition of new companies led Banca Cambiano to integrate different workflows and manage heterogeneity in telephone systems, which hindered seamless communication among employees. The bank aimed to standardize its technological equipment and eliminate the costs associated with fragmented management. Additionally, they wanted to make communication simpler and more fluid, accessible from any device. In short, they were looking for a solution with standardized systems connected to a single centralized management console to enable direct and efficient interaction between people.

In this project, Var Group’s distinctive consulting approach, with which the Tuscan bank has collaborated for many years, was combined with the technological capabilities of a renowned brand like Cisco, which offers an integrated ecosystem of innovative solutions. The Var Group consulting team conducted a technical and economic analysis of the systems, identifying how to optimize the management costs of data and voice lines on the carrier side (Tim/Wind/Vodafone) and enabling an informed decision on a new investment. Continuous monitoring and cost analysis provide a clear and up-to-date overview of the services delivered, allowing corrective actions to be taken if necessary. Furthermore, Var Group’s support in drafting the tender specifications to be submitted to suppliers provided the final push to implement the design of a new data and VoIP infrastructure across all offices, an innovative video conferencing system, and the creation of a single management point, now housed in Var Group’s redundant data centers.

Today, people work together using a variety of tools: IP telephony for voice calls, multimedia rooms equipped for video conferencing, voicemail, desktop sharing, instant messaging, and much more. Cisco’s Unified Communications & Collaboration solutions integrate all these tools, creating a seamless user experience that helps work teams operate more efficiently—anywhere and on any device. This transformation also benefits customers, who now enjoy an even more efficient, clear, and comprehensive service.

Renewing the entire telephone system has brought brand uniformity, enabling daily savings in both costs and management time. The collaboration aspect, which became crucial during the pandemic, has evolved thanks to a fully scalable and flexible solution that integrates seamlessly with the existing setup, facilitating internal processes. With Cisco Communication Manager, Banca Cambiano is autonomous in managing the platform and, thanks to its ease of use, minimizes inefficiencies. Finally, Cisco technology has perfectly aligned with the historical value of the bank’s branches through tailored solutions; most importantly, it has allowed technological innovation to be applied at all levels, adapted to the needs and tools of each user, generally improving life within the bank.